The World Health Organisation has defined quality communication as one of the five skills necessary for a healthy and happy life. Communication is the process of exchanging information with other people that can be accomplished in two ways: verbally and nonverbally (gestures and facial expressions). In health care, quality communication with the patient is the foundation of a successful treatment. One of the most important outcomes of effective communication of medical staff and patients is gaining respect, and thus the confidence of patients in the entire medical team who take care of him. Furthermore, providing information to the patient and encouraging him to become actively involved in his own treatment, gives him a sense of control over the situation and his own condition, which is often marred by the disease. Patience, tolerance, humanity and responsibility in their work are the most important characteristics of nurses dealing with mental patients, whereby they must not forget to respect the human rights of psychiatric patients (the right to human dignity, right to the information, confidentiality of medical records).