Kaizen is a Japanese business approach that focuses on continuous improvement in all aspects of business, including processes, products, services and work culture. The goals of Kaizen are aimed at achieving continuous progress and efficiency in the organization. Progress and efficiency is achieved through improving quality, increasing productivity, reducing losses, improving work safety and reducing costs. Through a culture in which every worker is empowered to propose or directly implement any improvement, employee satisfaction is encouraged because they are directly involved in the growth and development of the company as well as in their own development. Implementing Kaizen in any sector requires a change in mindset. Banks are facing significant challenges that are changing the roles and offerings of banks in the global financial system. The principle of constant improvement and increasing efficiency, can be applied to any sector, including banking sector. In many banks, the Kaizen approach to business is avoided because senior staff, managers and executives believe that the risks are too big for new processes that have not been carefully considered and tested in advance.