In order for a hotel company to operate successfully, it is extremely important that its employees are motivated. Employee motivation is influenced by their individual characteristics, the specifics of the job itself, and organizational factors. There are numerous theories of motivation, so we distinguish content and process theories of motivation. According to the type, motivation can be divided into external, i.e. extrinsic, and internal, i.e. intrinsic, while according to strategies, motivation can be material, i.e. financial, and immaterial. In hotel companies, motivation is extremely important, given that employees have direct contact with hotel guests and directly provide them with hotel services. Services are different from the product, starting with physical disobeyability, simultaneous production and consumption, and direct contact with the consumer and service provider. The quality of hotel service must be at a high and enviable level in order to ensure the profitability of the hotel company. In this thesis, the influence of employee motivation on the service quality was investigated using the example of hotel companies in Zadar County. A total of 130 employees from 60 hotel companies participated in the research. Employees anonymously filled out a closed questionnaire. According to the survey results, it can be seen that when employees are motivated more, the service quality is higher and that the time, i.e. the speed of performing work tasks and providing services to guests is reduced.