Dormitories are educational facilities which provide their users safe accommodation, nutrition and daily care. In successful dormitories employees play an important role through their everyday work with their users by creating a positive and motivating surrounding. As a part of that process, educators, pedagogues and principals of educational facility stand out as the most important figures. More precisely, educators assume an important function in the dormitory since they are the carriers of educational process. Through everyday communication, educators teach their students about positive values in life and acceptance of their responsibilities. In that way they help students to deal with highlights and to overcome challenges they may encounter during their high school years. Therefore, it is said that educators are substitute parents. As a part of this research more focus has been given to the role of educators and pedagogues in the dormitory of Zadar with regard to the implementation of educational guidelines and the presentation of the situation within the dormitory in comparison to other employees. The research represents the opinions of educators and pedagogues on the work and organization of dormitory, as well as its orientation towards meeting their students' needs. Moreover, the research has shown the influence of other employees on the work and their satisfaction with the job in dormitory of Zadar. For that purpose qualitative research has been carried out and as research method semi-structured interviews containing 18 interlocutors (all of them are employees of the Dormitory of Zadar), have been used. The research has shown that educators and pedagogues are satisfied with their job in the dormitory. Educators believe that they are successfully implementing educational and pedagogical guidelines in their work with students. As a drawback they state problems in communication that are manifested in the students' disinterest in various activities. Pedagogues together with educators create an educational content focused on students. The opinions of professional educators and unprofessional staff coincide in most categories; however they have shown their dissatisfaction with present situation.