The role of public libraries in promoting values of democratic society becomes more prominent every day. Due to changes that occur daily in the socio-political plan in Croatia, the challenges set in front of the public libraries lead to questioning the role and the importance of public libraries in smaller communities. The public libraries in major Croatian towns have relatively stable sources of funding, library services reach high standards and are innovative and quality thanks to the professional and skilled staff. However, there are very few such towns in Croatia. Most daily and constant population migrations in Croatia are towards Zagreb, the capital. But according the last census, people mostly live in smaller towns. The offer of cultural, sports, social and educational opportunities varies according to geographical location, from the developed central part of the Croatia (northwest) to the devastated population of Lika - Senj county. Recommendations of the European Union aim at reducing disparities and the digital divide which mainly stems from the lack of information and communication technology and lack of skills and competencies required for active participation (or function independently) in the information society. This paper presents the results of a study carried out in the town of Gospic, a small town that is the administrative center of Lika - Senj county which is located in the region of Lika, the highland area of central Croatia. Gospic is the third smallest county center in Croatia with the same problems as the whole county. These are: population decline and a lack of social and economic activities. The aim of this research was to gain insight into what kind of services should the libraries provide to their customers and which they already provide and how. The problem of population sparseness and the problem of concentration of services in major towns put the emphasis in the research on services related to the provision of information to citizens and library users. The information in question are the ones which, according to the author, are necessary for quality life of the entire population of the town. These are, for example, information about the town where the library operates, information on social and other rights, information on public e-administration and events related to these issues. The 59 respondents were librarians in the public libraries in Gospic and members nongovernmental organizations.