The pedagogue is the most represented expert associate in schools and represents the profile of an employee with the most diverse scope of work therefore he is a key factor in the adjustment of educational activity. The broad scope of his work implies daily communication and cooperation, therefore the pedagogue represents a link between all (co)participants of the educational system. The pandemic of the disease COVID-19 and the measures that followed as a result of its spread posed new challenges to educational institutions that affected the change of roles and tasks of all participants in the educational process. The specific conditions of life and work that suddenly and quickly affected humanity in 2020, faced pedagogues with new demands, that is why the emphasis in this paper is on determining their role in primary and secondary schools during the COVID19 pandemic. Qualitative research was conducted on a sample of ten expert pedagogic associates who work in primary and secondary schools throughout the Republic of Croatia. The results of the research showed that the role of pedagogues during the pandemic was primarily organizational and coordinating in order to ensure the best possible technical and working conditions for everyone. Pedagogues played an important role in providing emotional support, but in motivating students and teachers too. Work and education from home using information and communication technologies replaced direct work at school, which had the greatest impact on interpersonal communication, which was difficult in the new conditions. A different form of teaching required the adoption of new ways of communication, in which the daily cooperation of pedagogues with other participants in the educational process was crucial for successful teaching. Advising and guiding students and teachers, as well as monitoring the quality of teaching and improving it, were among the priority tasks of pedagogues. Despite the many challenges and the absence of practical instructions for work, pedagogues mostly sought support from their colleagues and were ultimately satisfied with their work during the pandemic. The research showed that their role in the school remained unchanged, but the specific working conditions offered them some new experiences and skills that they still use in their work today.