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master's thesis
Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru
2021. urn:nbn:hr:162:849518
Golec, Nikolina
University of Zadar
Department of Sociology

Cite this document

Golec, N. (2021). Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru (Master's thesis). Zadar: University of Zadar. Retrieved from https://urn.nsk.hr/urn:nbn:hr:162:849518

Golec, Nikolina. "Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru." Master's thesis, University of Zadar, 2021. https://urn.nsk.hr/urn:nbn:hr:162:849518

Golec, Nikolina. "Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru." Master's thesis, University of Zadar, 2021. https://urn.nsk.hr/urn:nbn:hr:162:849518

Golec, N. (2021). 'Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru', Master's thesis, University of Zadar, accessed 16 November 2024, https://urn.nsk.hr/urn:nbn:hr:162:849518

Golec N. Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru [Master's thesis]. Zadar: University of Zadar; 2021 [cited 2024 November 16] Available at: https://urn.nsk.hr/urn:nbn:hr:162:849518

N. Golec, "Emocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru", Master's thesis, University of Zadar, Zadar, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:162:849518

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Metadata
TitleEmocionalni rad i alijenacija medicinskih sestara u javnom i privatnom sektoru
Title (english)Emotional labour and alienation of nurses in the public and private sectors
AuthorNikolina Golec
MentorSaša Božić (mentor)
Committee memberValerija Barada (predsjednik povjerenstva)
Committee memberIvan Puzek (član povjerenstva)
Committee memberSaša Božić (član povjerenstva)
GranterUniversity of Zadar
(Department of Sociology)
Zadar
Defense date and country2021-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Sociology
Abstract
Emocije su sastavni dio života te prožimaju sve njegove segmente pa tako i život u bolnicama kao i djelokrug rada medicinskih sestara. Za zdravstvene ustanove i djelokrug rada medicinskih sestara vrijede određena pravila i emocionalna kultura. Oni određuju koje su emocije i način ponašanja prikladni za pojedinu situaciju i interakcijski odnos, dio čega je i emocionalni rad. Ovim se radom nastoji istražiti i razumjeti emocionalni rad medicinskih sestara u javnom i privatnom sektoru te usporediti iste kako bi se uvidjelo postoji li određena razlika i koji čimbenici imaju glavnu ulogu u tome. Za potrebe rada provedeno je kvalitativno istraživanje na namjernom uzorku medicinskih sestara u državnim bolnicama i privatnim poliklinikama unutar Republike Hrvatske. Nalazi istraživanja pokazuju da interakcije u bolničkom kontekstu slijede kulturni scenarij i pravila osjećanja te se to očituje u korištenju tehnika emocionalnog rada i njihovim posljedicama. Emocionalni je rad vidljiv u odnosima s nadređenim, kolegama i pacijentima, a utvrđeno je i postojanje svojevrsne razlike između javnog i privatnog sektora. Isto tako, medicinske sestre se već tijekom obrazovanja usmjerava ka poželjnom ponašanju u skladu s njihovom radnom ulogom. Kod ekspresije emocija prioritet se stavlja na iskazivanje pozitivnih emocija te se očekuje jasno odvajanje privatne i profesionalne sfere. Nadalje, medicinske sestre u svojem se radu susreću s različitim otežavajućim faktorima u kvalitetnom obavljanju posla koji rezultiraju otuđenjem i pojavom negativnih emocija. Kako bi se mogle nositi s negativnim emocijama i zahtjevima emocionalne kulture, one razvijaju različite tehnike i metode kao i obrambene mehanizme koji im pomažu u nošenju sa svakodnevnim izazovnim situacijama te organizacijskim i kulturnim zahtjevima osjećanja i iskazivanja osjećaja.
Abstract (english)
Emotions are a key part of life and they permeate every aspect of it; this also applies to hospital life and the scope of nurses' work. There is an emotional culture and certain rules that apply to health institutions and nurses’ work. Appropriate emotions and behaviors are chosen for specific situations and interactions, which demands emotional labour. The aim of this paper is to provide a better understanding of nurses’ emotional labour in public and private sector as well as to compare them to determine whether they differ and, if so, due to which factors. For the purpose of this paper, qualitative research was carried out on a purposive sample of nurses employed in state hospitals and private polyclinics within the Republic of Croatia. The findings of this research indicate that interactions in hospital contexts follow cultural scenarios and norms related to emotions which was manifested in the use of emotional labour techniques and their consequences. Emotional labour is also noticed in relations with superiors, colleagues, and patients. There are certain differences between public and private sectors. During their education, nurses are oriented towards behaviors appropriate for their roles. When expressing their emotions, they are to prioritize positive emotions and are expected to separate the private sphere from the professional one. Furthermore, nurses encounter various aggravating circumstances in performing their jobs to a high standard, which results in alienation and the emergence of negative emotions. In order to handle negative emotions and demands of the emotional culture, nurses develop different techniques and methods along with defensive mechanisms that help them handle challenging situations on a daily basis as well as organizational and cultural demands of feelings and their expression.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:162:849518
Study programmeTitle: Sociology (double major)
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra sociologije (magistar/magistra sociologije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-07-19 07:11:20