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master's thesis
Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak
2020. urn:nbn:hr:162:130293
Abramović, Magdalena
University of Zadar
Department of Information Sciences

Cite this document

Abramović, M. (2020). Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak (Master's thesis). Zadar: University of Zadar. Retrieved from https://urn.nsk.hr/urn:nbn:hr:162:130293

Abramović, Magdalena. "Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak." Master's thesis, University of Zadar, 2020. https://urn.nsk.hr/urn:nbn:hr:162:130293

Abramović, Magdalena. "Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak." Master's thesis, University of Zadar, 2020. https://urn.nsk.hr/urn:nbn:hr:162:130293

Abramović, M. (2020). 'Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak', Master's thesis, University of Zadar, accessed 20 December 2024, https://urn.nsk.hr/urn:nbn:hr:162:130293

Abramović M. Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak [Master's thesis]. Zadar: University of Zadar; 2020 [cited 2024 December 20] Available at: https://urn.nsk.hr/urn:nbn:hr:162:130293

M. Abramović, "Istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak", Master's thesis, University of Zadar, Zadar, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:162:130293

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Metadata
TitleIstraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak
Title (english)User satisfaction study at the Public Library and Reading Room Vlado Gotovac Sisak
AuthorMagdalena Abramović
MentorMartina Dragija Ivanović (mentor)
Committee memberDrahomira Cupar (predsjednik povjerenstva)
Committee memberMartina Dragija Ivanović (član povjerenstva)
Committee memberMirko Duić (član povjerenstva)
GranterUniversity of Zadar
(Department of Information Sciences)
Zadar
Defense date and country2020-11-06, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Abstract
Tema ovog diplomskog rada je istraživanje zadovoljstva korisnika Narodne knjižnice i čitaonice Vlado Gotovac Sisak. Diplomski rad je podijeljen na teorijski i istraživački dio. U teorijskom dijelu rada navedeno je i opisano djelovanje i poslovanje narodnih knjižnica te njihov odnos sa korisnicima. Opisana je i kultura vrednovanja te što vrednovanje knjižnica i njenih usluga podrazumijeva. U radu su prikazani rezultati dobiveni upitnikom koji su ispunjavali korisnici Knjižnice. Istraživanje je provedeno u vrijeme pandemije COVID-19, te s obzirom na mjere opreza, zadržavanje u prostorijama Knjižnice nije bilo dozvoljeno. Radi tog anketni upitnik je korisnicima otvoren online. Istraživanja korisnika najčešće se provode zbog uvida u zadovoljstvo i mišljenja knjižničnih korisnika. Narodna knjižnica i čitaonica Sisak je jedna od najposjećenijih narodnih knjižnica u Sisačko-moslavačkoj županiji, a istraživanje zadovoljstva korisnika do sada još nije provedeno u toj knjižnici.
Abstract (english)
The subject of this master's thesis is the study of user satisfaction in the Public library and reading room Vlado Gotovac Sisak. The thesis is divided into a theoretical and research part. The theoretical part of the thesis states and describes the activities and operations of public libraries and their relationship with users. The culture of evaluation is also described, as well as what the evaluation of libraries and its services entails. The paper presents the results obtained by a questionnaire filled out by library users. The research was conducted during the COVID-19 pandemic, and due to precautionary measures, detention in the library's premises was not allowed. Therefore, the questionnaire was open to users online. User surveys are most often conducted for the purpose of insight into the satisfaction and opinions of library users. The Sisak Public Library and Reading Room is on of the most visited public libraries in the Sisak-Moslavina County, and a survey of user satisfaction has not yet been conducted in that library.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:162:130293
Study programmeTitle: Library and Information Science
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra knjižničarstva (magistar/magistra knjižničarstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2021-02-03 13:49:46