Travel agencies represent the key factors of a tourist destination. Business travel agencies are made up of a wide range of activities that cannot be classified into groups completely homogeneous characteristics. Conditional division of jobs is into jobs in which he dominates feature of the initiative tourist service, the receptive tourist service, providing i mediation of transport services for tourists and the provision or mediation of other services which completed by the tourist service. Travel agencies have four basic functions: informative-advisory, propaganda, mediating and organizational. The aforementioned functions, as well as the entire operation, are threatened by the consequences of crises that lead to a significant decrease in income and problems with the liquidity of travel agencies. According to the share of tourism in GDP, Croatia occupies a high place among the member states of the European Union, which is why it is extremely important for it to maintain the image of a safe tourist country. In order to reduce the impact of risks, it is important to establish good cooperation between the various tourism stakeholders and those who deal with security. Security in tourism is no longer possible to achieve without an effective crisis management strategy that includes all tourism-related stakeholders. In addition to the central role that legal regulations and institutional cooperation play for safety in tourism, it is desirable and necessary to establish cooperation between different stakeholders, which should be achieved by preparing and conducting joint education and training and mutual sharing of useful information, and to a large extent it should rely on lessons from past crises. The aim of the work was: to determine the characteristics of the business of travel agencies in modern tourism, to determine the characteristics of crises and their impact on tourism, to determine the impact of crises and risks on the business of travel agencies, to point out the importance of crisis management when managing risks, to propose guidelines for risk management in tourism business agency. agency. The work was preceded by conducting research on the impact of crises and risks on the business of travel agencies. A semi-structured interview was used as a method of collecting data on the current state of the impact of crises and risks on the business of travel agencies. The fundamental research question that was tried to be answered is how do crises and risks affect the business of travel agencies? The research results showed that risks and crises greatly affect the business of tourist intermediaries. It was established that most of the surveyed agencies do not have designed strategies and measures to undertake in crisis situations, and changes and improvements are necessary in this regard. At the end of the paper, based on what was presented, guidelines were given for risk management in the business of travel agencies.