The aim of this paper is to find out how the cultural heritage of the city is communicated, on the example of the city of Trogir. The purpose of this paper is based on insight into theoretical knowledge about communicating the cultural heritage of the city and determining the way of communicating the cultural heritage of Trogir to identify possible improvements in the field of communicating cultural heritage of Trogir. In order to answer the research questions, it was necessary to find out in which ways the information institutions of the city of Trogir, more precisely the library and the museum, present the cultural heritage to their users. It was also important to find out whether this cultural heritage is presented in physical or virtual form. For the purpose of comparison, by browsing the websites of Croatian libraries and museums, the ways in which the cultural heritage of the city is communicated by other information institutions throughout Croatia were explored. The methodologies used in this research are website content analysis and surveys. By analyzing the content of the website, we wanted to find out how and in what ways information institutions in Croatia represent the cultural heritage of their cities. On the other hand, the survey submitted to the library and museum in Trogir wanted to find out in more detail how and in what way they represent the heritage in their city and what are the obstacles and opportunities in carrying out these activities. It was found that in Croatia cultural heritage is less often presented in digital or virtual form, but the COVID-19 pandemic has encouraged the development and more frequent use of such forms of cultural heritage presentation. Research on the way of communicating the cultural heritage of Trogir has shown that the Trogir City Museum has been working intensively in recent years to present heritage in virtual form, while the Trogir City Library is unable to present heritage in virtual form because it does not implement digitization projects. For this reason, the Library cannot participate in the creation of a unified digital collection of cultural heritage material stored in heritage institutions, which would contribute to the launch of joint communication activities of the city's heritage.