The aim of this study was to examine the parents’ level of satisfaction regarding the help the Association provides for their children and its contribution to the child's progress. It also comprises their experience and expectations as well as a comparison of support models among associations in different cities in the Republic of Croatia. In Croatia support models for children with autism spectrum disorder are usually carried out in special institutions and partly in associations that take care of such population. There have been some improvements in support-giving area but it is not sufficient, especially at the local communities’ level (Popčević, Ivšac, Pavliša, Bohaček, Šimleša i Bašić, 2016). Along with the support offered to children there are different types of support for adults in this population as well as support for their parents. These are also important in creating a quality life for children and for the whole family. We started with the following hypotheses: the first hypothesis refers to the parents whose children with autism participate in associations and are satisfied with their work; the second hypothesis refers to the parents who have positive experience and expect better development of their child; the third hypothesis refers to the parents who are aware of the fact that they too need help of an association of which they are beneficiaries. The fourth hypothesis claims that the support models in the Republic of Croatia are different in different cities. The research was carried out through an online questionnaire which comprises demographic questions about children and their parents, as well as about the programmes and the length of the programme a child is following. There were questions about the parents’ level of satisfaction with the association, about their expectations and experience, about the awareness level concerning parents’ need for help as well as questions about support models they are using. The examinees were parents of children with ASD who are beneficiaries of the associations that deal with problems of this population. Besides an online questionnaire the research was carried out through an interview with the president of the Zadar association (Udruga za autizam Zadar) in person, while telephone interviews were carried out with other associations’ presidents that participated in the research (Udruga obitelji djece s autizmom Dar Osijek, Udruga za skrb autističnih osoba Rijeka, Udruga za autizam-Zagreb, Udruga Pogled Nedelišće i Udruga za djecu s teškoćama u razvoju Zvončići Karlovac). The main focus of these interviews was laid on the support models that are offered in the Association. 94 parents/guardians and 6 presidents of the associations, who are dealing with the problems of this population in different cities in the Republic of Croatia, participated in the research. The research results show that the parents are satisfied with the work of associations to a certain extent. They are not totally satisfied, but the highest level of satisfaction is related with the work of the staff members. They are least satisfied with premises and material conditions. However, the level of satisfaction varies among the associations. The results have shown that the parents find sharing experience with other children’s parents as one of the greatest benefits of the Association. It can be concluded that the role of the associations that support children and adults with ASD as well as their parents are of vital importance. The greatest expectations of the parents are for their children is to improve their communication skills, socialisation level and reduce potential misbehaviour. They also expect their children to be placed in residential communities as adults, and the support models to be systematically organized. According to the research, most of the parents are aware of the fact that they themselves need help. The comparison of the support models in the associations in different cities shows differences in the services they offer. Some associations focus on younger population, whereas others develop support activities for adults or try to be beneficial to all age groups. Support models for parents are being offered by all associations, both through parents’ meetings and their exchange of experience as well as by professional support in workshops, individual counselling and lectures. The importance of these associations lies in raising public awareness and promoting social inclusion, and ensuring a better quality of life and dignity of the children and people with ASD and their parents. It needs to be a systematically organized support, which was also confirmed in the interviews with the presidents of the associations.