Communication is strictly applicable in all spheres of life. It creates situations in which it is possible to understand the purpose of views, touches, thoughts or words. This paper deals with formal, or more exactly, business communication. Formal communication implies a predefined, planned, official process of transferring information in a spoken and written form, consistent with the needs of the organization. Communication is particularly important in interpersonal relationships in the workplace. Positive effects which may result from good relationships can affect the team morale, determine how a group of workers will set their own goals, influence the degree of co-operation among team members, or motivate a group to give the best of each individual. Working in working groups or teams, the person becomes more flexible, more open and ready for group work. Also, working in a good atmosphere, communication becomes successful and leads to the goal. In contrast to this, conflicts within a company disturb work relationships and impose a sense of fear, less value and confusion upon an individual or a group, and thus result in much lower productivity. Also, managers who by their personality and leadership direct their employees, are responsible for better employee productivity. In many companies managers are competing among themselves in getting information for impact and resources, and possible conflicts in choosing goals and means for their achievements are not always ethical. Sometimes the manager surveils one or more areas. For some of them this is not enough to leave an impression, so they begin to distinguish themselves, and then as their confidence increases, they go further into more demanding role of the leader. First of all, the leader is someone who has certain attributes such as tendency to teamwork, vigor, ability, organization, flexibility, perseverance ... Every day, week, month and year the manager takes care of his/her team, so he/she continually leads the process in a way that he/she meets the team with goals and tasks, directs the entire team to a higher goal, organizes working hours, tracks progress, recognizes, anticipates and solves problems, assures material and other conditions for the team action. The Müller Company is an international trade company with a long tradition and business that is flexible, responsible and focused on the future. When problems arise, the easiest and most appropriate way to solve them is in a separate closed room. Then business meetings are arranged and held. They have to be always planned in advance. Meetings represent social processes where the present solve problems and present their ideas, while the facilitator keeps pace of discussion and records his thoughts in the minute book. Each meeting has its purpose and goal that it wants to achieve. The purposes of the meetings are to inform, advise, make decisions, solve problems, plan, consult and motivate. The meetings of the Müller Company usually take place once a month, and its employees who work within different departments perform their job more efficiently due to successful meetings.