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master's thesis
Načela lean menadžmenta u uslužnim djelatnostima
2018. urn:nbn:hr:162:623336
Škara, Josipa
University of Zadar
Department of Economics

Cite this document

Škara, J. (2018). Načela lean menadžmenta u uslužnim djelatnostima (Master's thesis). Zadar: University of Zadar. Retrieved from https://urn.nsk.hr/urn:nbn:hr:162:623336

Škara, Josipa. "Načela lean menadžmenta u uslužnim djelatnostima." Master's thesis, University of Zadar, 2018. https://urn.nsk.hr/urn:nbn:hr:162:623336

Škara, Josipa. "Načela lean menadžmenta u uslužnim djelatnostima." Master's thesis, University of Zadar, 2018. https://urn.nsk.hr/urn:nbn:hr:162:623336

Škara, J. (2018). 'Načela lean menadžmenta u uslužnim djelatnostima', Master's thesis, University of Zadar, accessed 12 April 2024, https://urn.nsk.hr/urn:nbn:hr:162:623336

Škara J. Načela lean menadžmenta u uslužnim djelatnostima [Master's thesis]. Zadar: University of Zadar; 2018 [cited 2024 April 12] Available at: https://urn.nsk.hr/urn:nbn:hr:162:623336

J. Škara, "Načela lean menadžmenta u uslužnim djelatnostima", Master's thesis, University of Zadar, Zadar, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:162:623336

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Metadata
TitleNačela lean menadžmenta u uslužnim djelatnostima
Title (english)Principles of lean management in service activities
AuthorJosipa Škara
MentorBerislav Bolfek (mentor)
Committee memberBerislav Bolfek (predsjednik povjerenstva)
Committee memberAnita Peša (član povjerenstva)
Committee memberIvica Zdrilić (član povjerenstva)
GranterUniversity of Zadar
(Department of Economics)
Zadar
Defense date and country2018-10-31, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Lean menadžment je način razmišljanja i rada cijelog sustava. Razvio se u Japanu i počeo primjenjivati u automobilskoj industriji. Najsnažniji je alat za postizanje poslovne izvrsnosti. Postoje brojni alati koji se razvili u sklopu tog principa i objedinjuju se pod nazivom Kuća lean proizvodnje. U ovom radu objasniti će se nekoliko temeljnih alata kao što su: Just in time, Kanban, Kaizen, 5S metoda, Poka yoke, Mapiranje toka vrijednosti i Promjena alata unutar jedne minute. Osnovni principi na kojima se zasniva lean menadžment su: definiranje vrijednosti, tok vrijednosti, ujednačenost i kontinuiranost toka proizvodnje, povlačenje proizvodnje i težnja za savršenstvom. Lean management nije primjenjiv samo u proizvodnoj djelatnosti, već je primjenjiv u bilo kojem sektoru. Danas se sve više primjenjuje u uslužnim djelatnostima. U radu su objašnjeni primjeri iz prakse. Vidjeti ćemo kako je lean unaprijedio zdravstveni, bankarski i obrazovni sustav.
Abstract (english)
Lean management is a way of thinking and working the whole system. It developed in Japan and began to apply in the automotive industry. The most powerful tool for achieving business excellence. There are numerous tools developed under this principle and are united under the title Lean production house. Several basic tools such as Just in time, Kanban, Kaizen, 5S method, Poka yoke, Value flow mapping and Single minute exchange of die will be explained in this paper. The basic principles on which lean management is based are: definition of value, flow of values, uniformity and continuity of production flow, withdrawal of production and perseverance for perfection. Lean management is not only applicable in manufacturing, but is applicable in any sector. Today it is increasingly being applied in service activities. The paper illustrates examples of practice. We will see how lean he has improved the health, banking and education system.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:162:623336
Study programmeTitle: Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2019-04-02 13:29:12